Return & Refund Policy
Packaging in Time produces custom packaging to the specifications approved for each order. Because products are made specifically for each customer, returns, exchanges, and refunds are limited as described below.
Custom Orders
Custom packaging is manufactured using your approved artwork, size, material, quantity, finish, and other specifications. For this reason, an order is not eligible for return or exchange because of a change in preference, a later design revision, or normal production variation after final proof approval.
Cancellation Requests
If you need to cancel an order, contact us immediately at [email protected]. We will review whether cancellation is possible based on the current stage of design, setup, materials sourcing, production, and shipping.
Charges may apply for work already completed or costs already committed, including design, setup, materials, payment processing, production, and shipping preparation. Once an order has entered production or has shipped, cancellation may not be possible.
Cancellation Timeline
Cancellation requests are assessed according to the point an order has reached in our workflow.
• Before design work begins: We may cancel the order. A cancellation charge of $15 plus 5% of the order total may apply to cover payment-processing and initial administrative costs.
• During artwork or design preparation: We may cancel the order, subject to a minimum cancellation charge of 20% of the order total to cover work completed by our design team.
• After the order moves to print production: Cancellation is not guaranteed. If production can be stopped, a minimum charge of 50% of the order total may apply to cover materials, setup, and production costs already incurred.
• After shipment: Orders cannot be cancelled once they have been handed to the shipping carrier.
Design services are non-refundable once work has started or the order has been confirmed.
Damaged, Defective, or Incorrect Products
If you believe your order contains a material production defect, was damaged in transit, or differs materially from the approved proof or written specifications, notify us within [5 business days] after delivery.
Please include your order number, a clear description of the issue, the affected quantity, and photos or video showing the products, shipping carton, and delivery label. Please retain all products and packaging until we provide further instructions.
Claim Resolution
If we confirm a material error caused by Packaging in Time, we may provide a reprint, replacement, store credit, or refund for the affected portion of the order. The appropriate remedy will depend on the nature of the issue, available evidence, and the stage of the order.
Products must not be returned without our written authorization. Unless required by law or agreed in writing, rush charges, shipping upgrades, duties, taxes, design fees, and third-party costs are not refundable.
Delivery Issues
Please inspect every delivery promptly. If there is visible carrier damage or a missing package, notify the delivery carrier as soon as possible and contact us within the claim period. We will reasonably assist with carrier claims where appropriate.
Contact Us
Packaging in Time
1500 N Grant St, Ste R
Denver, CO 80203
[email protected]
+1 720-986-1233