Company: Packaging in Time Website: packagingintime.com Jurisdiction: United States of America, Canada, and Australia
This Payment and Exchange Policy outlines how Packaging in Time handles payments, order confirmations, pricing, and exchange requests. Because every order we produce is custom-manufactured to your exact specifications, certain standard retail policies do not apply. Please read this page carefully before placing your order.
1. Accepted Payment Methods
Packaging in Time accepts the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express)
- Bank transfer or wire transfer for large wholesale orders
- PayPal for eligible transactions
- Other payment methods confirmed during the quoting process
All payment details are handled through secure, encrypted payment gateways. Packaging in Time does not store your full card details on our servers. Payment processing is managed by trusted third-party processors that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.
2. Currency
- Clients in the United States are billed in US Dollars (USD)
- Clients in Canada are billed in Canadian Dollars (CAD) or USD, as confirmed during quoting
- Clients in Australia are billed in Australian Dollars (AUD) or USD, as confirmed during quoting
Currency is confirmed at the time of your quote. Any currency conversion fees charged by your bank or payment provider are your responsibility and are not covered by Packaging in Time.
3. Pricing and Quotes
- All pricing is based on product type, material, quantity, size, printing method, and finishing options selected at the time of quoting.
- Quotes are valid for 30 days from the date of issue. After this period, prices may be subject to change based on material costs, production capacity, or other factors.
- Packaging in Time operates with a no hidden fees policy. There are no charges for design, die cutting setup, or plate fees on standard orders.
- Final pricing is confirmed in writing before production begins. No charges beyond the confirmed amount will be applied without your prior approval.
4. Payment Terms and Order Confirmation
Production on any custom order does not begin until the following conditions are met:
- Full payment or agreed deposit is received and cleared
- Artwork is approved by the client in writing
- Order specifications are confirmed, including dimensions, quantities, material, and finishing
For first-time clients, full payment upfront is standard practice. For returning clients with an established order history, a 50% deposit may be accepted at our discretion, with the remaining balance due before shipment. Payment terms for large wholesale orders are negotiated individually and confirmed in writing.
5. Deposits and Partial Payments
- Where a deposit arrangement is agreed upon, the deposit is non-refundable once production has begun.
- The remaining balance must be paid in full before your order is released for shipping.
- If the remaining balance is not received within the agreed timeframe, Packaging in Time reserves the right to delay shipment until payment is cleared.
- Deposit amounts and payment schedules are confirmed in your order agreement or invoice.
6. Invoicing
- A detailed invoice is issued for every order, outlining product specifications, quantities, unit pricing, total cost, and applicable taxes.
- Invoices are sent to the email address provided at the time of ordering.
- It is your responsibility to review the invoice carefully and notify us of any discrepancies within 48 hours of receipt.
- Tax obligations vary by region. Applicable sales tax, GST, HST, or VAT will be applied where required by law in the USA, Canada, or Australia.
7. Failed or Declined Payments
- If a payment is declined or fails to process, we will notify you promptly and hold your order pending successful payment.
- Production timelines begin only after payment is confirmed. A failed payment that causes a delay in order confirmation may affect your estimated delivery date.
- Packaging in Time is not responsible for delays caused by payment processing issues on the client’s end, including bank holds, insufficient funds, or card restrictions.
8. Exchange Policy
Because all products manufactured by Packaging in Time are custom-made to client-approved specifications, we do not offer standard product exchanges in the way a retail store would. However, the following exchange-related provisions apply:
Situations Where an Exchange or Reprint May Be Offered:
- The delivered product contains a manufacturing defect that was not present in the approved artwork
- The product dimensions or specifications are significantly different from what was confirmed in the order
- The product arrives with physical damage caused during production or shipping
In any of these situations, contact our customer care team within 7 business days of receiving your order. You will need to provide:
- Your order number
- Clear photographic evidence of the issue
- A written description of the discrepancy
Upon review, Packaging in Time may offer one of the following resolutions at our discretion:
- A full reprint of the affected order
- A partial reprint for units confirmed as defective
- A store credit toward a future order
- A partial refund, where applicable
Situations Where an Exchange Is Not Applicable:
- The product was manufactured correctly based on your approved artwork and confirmed specifications
- Color variation falls within standard printing tolerances (screen-to-print color differences are a normal characteristic of the printing process)
- The issue arises from errors in client-supplied artwork that were present in the approved file
- The request is made after the 7 business day reporting window has passed
9. Order Cancellations
Custom packaging orders move into production quickly after artwork approval and payment confirmation. As a result, cancellation options are limited.
- Before artwork approval: Orders may be canceled with a full refund, provided production has not started.
- After artwork approval but before production begins: A cancellation fee may apply to cover design and administrative costs incurred.
- After production begins: Orders cannot be canceled. The full payment amount is non-refundable at this stage.
If you need to cancel or modify an order, contact us as early as possible. We will assess the production status and advise on available options.
10. Modifications to Confirmed Orders
Once an order is confirmed and production has begun, modifications to specifications, quantities, or artwork are generally not possible. In cases where a modification is requested before production starts, we will assess feasibility and advise accordingly. Additional charges may apply for changes that affect material usage, design, or production scheduling.
11. Chargebacks and Payment Disputes
We ask that clients contact us directly to resolve any payment or order concerns before initiating a chargeback with their bank or payment provider. Most issues can be resolved quickly through our customer care team.
Chargebacks initiated without prior communication may result in the suspension of your account and any active orders. Packaging in Time reserves the right to contest chargebacks where an order was fulfilled in accordance with approved specifications and confirmed payment terms.
12. Free Shipping and Delivery Costs
- Free standard shipping is included on qualifying orders within the USA.
- For clients in Canada and Australia, shipping costs and terms are confirmed during the quoting process and included in your final invoice.
- Expedited or rush shipping options may be available at an additional cost, confirmed before dispatch.
- Packaging in Time is not responsible for additional import duties, customs fees, or taxes that may apply to international shipments. These are the responsibility of the receiving client.
13. Governing Terms
This Payment and Exchange Policy is part of the broader terms governing your relationship with Packaging in Time. It should be read alongside our Terms of Service and Privacy Policy, both available on our website. In the event of any conflict between this policy and your individual order agreement, the terms of the written order agreement take precedence.
Applicable consumer protection laws in the USA, Canada, and Australia are acknowledged and remain unaffected by this policy.
14. Contact Us
For payment questions, exchange requests, or order-related concerns, reach out to our team directly:
Packaging in Time Website: packagingintime.com Email: info@packagingintime.com Phone: +1 720 986 1233
This Payment and Exchange Policy was last updated on March 14, 2026.